About Willis Lexus

Where is Willis Lexus located?

Willis Lexus is located at 2131 NW 100th Street in Des Moines, Iowa, just off I-35/80 in the Willis Automotive campus on the city's northwest side. The dealership serves guests throughout Des Moines, West Des Moines, Clive, Urbandale, Waukee, Johnston, Ankeny, and the broader central Iowa region. Sales, service, parts, and the certified pre-owned showroom are all on one site. Willis Lexus can be reached at (855) 638-2237.

Is Willis Lexus an authorized Lexus dealer?

Yes. Willis Lexus is a factory-authorized Lexus dealership, fully credentialed by Lexus to sell new Lexus vehicles, offer Lexus Certified Pre-Owned vehicles, and perform Lexus warranty and maintenance service. The sales advisors and Lexus-trained service technicians are educated on current Lexus model lineups, hybrid and electric technology, and Lexus's specific service protocols.

Who owns Willis Lexus?

Willis Lexus is part of Willis Automotive, a family-owned dealership group serving central Iowa for more than 75 years. The Willis Automotive family also includes Willis Nissan, Willis Cadillac, Willis INFINITI, MINI of Des Moines, Willis Volvo Cars, Land Rover and Jaguar of Des Moines, Willis Chevrolet of Granger, and the Willis Collision Center. The group operates under a shared commitment to long-term guest relationships, transparent pricing, and service that respects the guest's time.

What are Willis Lexus's showroom hours?

Willis Lexus's showroom is open Monday from 8:00 AM to 8:00 PM, Tuesday from 8:00 AM to 6:00 PM, Wednesday and Thursday from 8:00 AM to 8:00 PM, Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. The showroom is closed on Sundays. Service department hours differ slightly — see the service hours question below for details.

Buying a Lexus

What Lexus models does Willis Lexus sell?

Willis Lexus carries the full current Lexus lineup, including the IS, the new ES BEV, and LS sedans; the NX, RX, GX, LX, and TX SUVs; the UX and RZ compact and electric crossovers; and the LC luxury coupe and convertible. Hybrid and plug-in hybrid powertrains are available across most of the lineup, and Lexus's fully electric models are stocked as supply allows. New-vehicle inventory updates daily and is searchable at willislexus.com.

Does Willis Lexus sell Lexus Certified Pre-Owned vehicles?

Yes. Willis Lexus stocks Lexus Certified Pre-Owned vehicles in addition to standard pre-owned inventory. Lexus Certified Pre-Owned vehicles must be six model years old or newer with under 70,000 miles, pass a 161-point inspection, and come with comprehensive warranty coverage backed by Lexus, including unlimited-mileage powertrain coverage and complimentary roadside assistance. Specific certification terms and current coverage details are available from the sales team.

Can I value my trade-in online before visiting the dealership?

Yes. Willis Lexus offers an online trade-in valuation tool at willislexus.com that provides an initial estimate based on the vehicle's year, make, model, mileage, and condition. The final trade-in offer is confirmed after an in-person inspection at the dealership, where the appraisal team reviews mechanical condition, cosmetic condition, and current market demand.

Service & Ownership

What are Willis Lexus's service department hours?

The Willis Lexus service department is open Monday through Friday from 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 2:00 PM. The service department is closed on Sundays. Service opens an hour before the showroom on weekdays so guests can drop off vehicles before their workday begins, and Express Service and complimentary pickup and delivery are also available. Service appointments can be booked at willislexus.com or by calling (855) 638-2237.

How do I schedule service at Willis Lexus?

Service appointments can be scheduled online at willislexus.com or by calling the dealership at (855) 638-2237. Online scheduling allows guests to select their preferred date and time, describe the service needed, and confirm the appointment without a phone call. The service team also offers reminders for upcoming maintenance based on the vehicle's service history.

Can I get a loaner vehicle while my Lexus is in for service?

Willis Lexus has a limited number of complimentary loaner vehicles available for guests, subject to availability and the type of service being performed. Loaners are typically reserved at the time the service appointment is booked. The service department confirms what's appropriate when the appointment is scheduled.

Does Willis Lexus offer pickup and delivery for service?

Yes. Willis Lexus offers complimentary local pickup and delivery for service appointments, allowing guests to have their Lexus collected from home or work and returned after service is complete. Longer-distance pickup and delivery may be available with minimal charges depending on the location. The service department confirms specific arrangements when the appointment is booked at (855) 638-2237.